Terms & Conditions

West Sussex Chauffeurs is a trading style of Driven.Travel. By placing a booking with West Sussex Chauffeurs, you agree to the following Terms & Conditions.

1. Definitions

“West Sussex Chauffeurs”, “WSC”, “we”, “us” or “our” refers to West Sussex Chauffeurs, a trading style of Driven.Travel.

“Customer”, “client” or “passenger” refers to the person making the booking and/or travelling.

“Operator” refers to the licensed private hire operator responsible for accepting, managing or carrying out the journey.

“Journey” refers to the transport service booked by the customer.

2. Booking Status

All bookings are subject to availability and are not confirmed until accepted by us in writing by email, text message, booking confirmation or other written communication.

We reserve the right to decline or cancel a booking where suitable licensed vehicle or driver availability cannot be secured.

3. Trading Style and Operator Responsibility

West Sussex Chauffeurs is a trading style of Driven.Travel.

Bookings may be accepted, managed, allocated or subcontracted through Driven.Travel and/or its approved network of licensed private hire operators.

All journeys will be carried out by appropriately licensed and insured private hire operators, vehicles and drivers in accordance with applicable UK private hire legislation.

Where a booking is subcontracted, the operating company responsible for the journey may differ from the brand through which the enquiry was made.

4. Subcontracting

We reserve the right to subcontract any booking to another licensed private hire operator.

Where this occurs, the subcontracted operator will be responsible for the provision of the transport service, while West Sussex Chauffeurs and/or Driven.Travel may remain involved in coordination, communication and customer support.

5. Quotations and Pricing

All quotations are based on the information supplied at the time of enquiry.

Prices may change if:

pickup or drop-off details change
additional stops are added
waiting time is incurred
journey times change materially
vehicle type changes
parking, tolls or airport/port charges apply

Quotations are valid for the period stated at the time of issue. Where no validity period is stated, quotations may be withdrawn or amended at any time before booking confirmation.

6. Payments

Payment must be made in advance unless account facilities or alternative payment terms have been agreed in writing.

We accept:

debit card
credit card
bank transfer
approved account payment

7. Cash Payments

West Sussex Chauffeurs does not accept cash payments.

Drivers are not authorised to accept cash payments for journeys under any circumstances. This policy is in place for security, accounting, insurance and compliance reasons.

Where payment has not been made in advance or agreed account terms are not in place, the journey may not proceed.

8. Account Customers

Approved account customers may be invoiced after travel subject to agreed payment terms.

We reserve the right to suspend or withdraw account facilities where invoices remain unpaid beyond the agreed payment terms.

Future bookings may be paused until outstanding invoices are settled.

9. Cancellations and Refunds

Unless otherwise agreed in writing, the following cancellation terms apply:

More than 48 hours before journey start time: full refund
Between 24 and 48 hours before journey start time: 50% refund
Less than 24 hours before journey start time: no refund

No-shows are non-refundable.

Where a customer arranges alternative transport without allowing reasonable time for the driver to arrive or for us to resolve an issue, the booking remains chargeable.

10. Waiting Time

Reasonable waiting time may be included depending on the nature of the booking.

Additional waiting time may be charged where:

the passenger is delayed
the pickup time changes
additional waiting is requested
airport, port, hotel or venue delays occur

Waiting time charges will be advised where applicable.

11. Airports, Ports and Travel Delays

Where flight, cruise or train details are supplied, we will make reasonable efforts to monitor arrival times.

We cannot be held responsible for delays outside our control, including but not limited to:

flight delays
cruise delays
customs or baggage delays
traffic congestion
road closures
weather conditions
accidents
police incidents
event traffic

Additional waiting, parking or rescheduling costs may apply.

12. Luggage

Customers must provide accurate luggage information at the time of booking.

We reserve the right to refuse carriage where luggage exceeds the capacity of the vehicle booked or creates a safety issue.

No refund will be due where incorrect luggage information results in the booked vehicle being unsuitable.

13. Child Seats

Customers are responsible for ensuring children travel safely and legally.

Booster seats may be available upon request, subject to availability. Customers are encouraged to provide suitable child seats where required.

14. Passenger Conduct

Passengers must behave respectfully towards drivers, vehicles and other passengers.

We reserve the right to refuse or terminate a journey where behaviour is:

abusive
threatening
unsafe
unlawful
likely to damage the vehicle
likely to compromise the driver or passengers

No refund will be due where a journey is refused or terminated due to passenger conduct.

15. Vehicle Damage and Cleaning

Customers will be liable for damage, excessive soiling or cleaning required as a result of passenger behaviour.

This may include, but is not limited to:

spillages
sickness
smoking or vaping
damage to seats, trims or fittings
unreasonable mess

Cleaning or repair charges will be charged to the customer.

16. Smoking, Vaping, Alcohol and Food

Smoking and vaping are not permitted in any vehicle.

Alcohol and food may only be consumed with prior agreement. Drivers may refuse food or drink in the vehicle where there is a risk of damage or soiling.

17. Accessibility and Mobility Aids

Customers must advise us at the time of booking if passengers have mobility requirements or are travelling with mobility aids.

We will make reasonable efforts to provide a suitable vehicle but cannot guarantee suitability unless accurate information is provided in advance.

18. Customer Responsibilities

Customers are responsible for ensuring:

correct journey details are supplied
passengers are ready at the agreed time
suitable contact details are provided
luggage details are accurate
payment is made as agreed
any special requirements are disclosed before travel

19. Liability

We will take reasonable care in arranging and providing transport services.

However, we shall not be liable for:

missed flights
missed cruises
missed trains
missed appointments
loss of earnings
business interruption
indirect or consequential losses

Our liability shall be limited to the value of the booking, except where liability cannot legally be limited.

20. Events Outside Our Control

We shall not be responsible for failure or delay caused by events outside our reasonable control, including but not limited to:

severe weather
road closures
traffic incidents
accidents
strikes
civil disruption
terrorism
mechanical failure
port, airport or rail disruption
actions of third parties

Where possible, we will make reasonable efforts to minimise disruption.

21. Lost Property

Passengers are responsible for their personal belongings.

Where lost property is found, we will make reasonable efforts to return it. Return may be subject to delivery, postage or driver time charges.

22. Data Protection

Customer information will be handled in accordance with applicable UK data protection legislation.

Details may be shared with licensed operators, drivers or service providers where necessary to carry out the booking.

23. Complaints

Any complaint should be raised as soon as possible by email to:

This email address is being protected from spambots. You need JavaScript enabled to view it.

We will investigate complaints fairly and respond within a reasonable timeframe.

24. Amendments to Terms

We reserve the right to amend these Terms & Conditions at any time.

The latest version published on our website will apply to future bookings.

25. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the jurisdiction of the courts of England and Wales.

26. Contact Details

West Sussex Chauffeurs
A trading style of Driven.Travel

Website: https://westsussexchauffeurs.co.uk
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Telephone: 01243 200767