Effective Date: 22/05/2026
Website: https://westsussexchauffeurs.co.uk
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Telephone: 01243 200767
West Sussex Chauffeurs (“WSC”) is a trading style of Driven.Travel. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, contact us or make a booking.
By using our services, you agree to the terms of this Privacy Policy.
1. Who We Are
West Sussex Chauffeurs is a trading style of Driven.Travel.
For the purposes of UK data protection legislation, including the UK General Data Protection Regulation (“UK GDPR”), Driven.Travel is the data controller responsible for your personal information collected through West Sussex Chauffeurs.
2. Information We Collect
We may collect and process the following information:
Personal Information
- Full name
- Email address
- Telephone number
- Billing address
- Journey details
- Pickup and drop-off locations
- Passenger names
- Flight, train or cruise details
- Vehicle preferences
- Booking history
Payment Information
Payments are processed securely through approved payment providers. We do not store full card payment details.
Technical Information
When using our website, we may collect:
- IP address
- browser type
- device information
- cookies
- website usage data
- analytics information
3. How We Use Your Information
We use your information to:
- process and manage bookings
- provide quotations
- communicate regarding journeys
- allocate bookings to licensed operators and drivers
- provide customer support
- improve our services
- process payments
- comply with legal obligations
- detect fraud or misuse
- send relevant service updates
Where permitted, we may also use your information for marketing communications relating to transport services offered by West Sussex Chauffeurs, Driven.Travel or associated trading styles.
You may opt out of marketing communications at any time.
4. Sharing Your Information
To provide transport services effectively, we may share information with:
- licensed private hire operators
- subcontracted drivers and chauffeurs
- dispatch and booking systems
- payment providers
- IT and website service providers
- accountants or professional advisers
- legal or regulatory authorities where required
Information is only shared where reasonably necessary for the provision of services or legal compliance.
5. Subcontracted Journeys
West Sussex Chauffeurs and Driven.Travel may subcontract bookings to approved licensed operators.
Where a booking is subcontracted, relevant customer and journey information may be shared with the operating company responsible for carrying out the journey.
All operators are expected to handle customer information responsibly and in accordance with applicable data protection legislation.
6. Cookies and Website Tracking
Our website may use cookies and similar technologies to:
- improve website functionality
- analyse website traffic
- measure advertising performance
- improve customer experience
- support Google Ads and remarketing campaigns
You may manage cookie preferences through your browser settings.
7. Google Analytics and Advertising
We may use services including:
- Google Analytics
- Google Ads
- Meta/Facebook advertising tools
- remarketing technologies
These services may collect anonymous or pseudonymised data regarding website visits and interactions.
This helps us improve our advertising and customer experience.
8. Data Retention
We retain personal information only for as long as reasonably necessary:
- to provide services
- for accounting and tax purposes
- to comply with legal obligations
- to resolve disputes
- to enforce agreements
Booking records may be retained for operational, licensing and compliance purposes.
9. Data Security
We take reasonable technical and organisational measures to protect personal information against:
- unauthorised access
- loss
- misuse
- alteration
- disclosure
However, no online system can ever be guaranteed completely secure.
10. Your Rights
Under UK GDPR, you may have the right to:
- request access to your personal information
- request correction of inaccurate information
- request deletion of information
- object to processing
- restrict processing
- request transfer of your information
- withdraw consent where applicable
Requests may be made by contacting us using the details below.
11. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
12. Children’s Data
Our services are not directed toward children. We do not knowingly collect personal information from children except where necessary to fulfil a booking arranged by a parent or guardian.
13. Changes to This Policy
We reserve the right to amend this Privacy Policy at any time.
The latest version will always be published on our website.
14. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact:
West Sussex Chauffeurs
A trading style of Driven.Travel
Website: https://westsussexchauffeurs.co.uk
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Telephone: 01243 200767